Most of what we sell is large, specialised equipment, so our return policy is limited. Please read it before you order, and email [email protected] if you are unsure whether something is right for your space. We would rather answer questions first than process a return later.
Final sale items
These cannot be returned or exchanged:
- Impact screens, including made-to-measure screens
- Turf, flooring and hitting mats
- Anything cut to size or made to order
- Custom orders and custom builds
- Software, subscriptions and anything opened or activated
- Clearance and open-box items
Everything else
Items not listed above can be returned within 14 days of delivery if they are unused, unopened and in the original packaging with all accessories and documentation. Returns must be authorised first; email us with your order number and we will send return instructions. Unauthorised returns are not accepted.
- A 20% restocking fee applies to all approved returns.
- Return shipping is paid by you, and the item must be insured for its full value. We are not responsible for returns lost or damaged in transit.
- Original shipping charges are not refunded.
- Once we receive and inspect the item, your refund goes back to the original payment method within 10 business days.
Cancellations
You can cancel an order at no charge any time before it ships, or before production starts on a custom item. After that, an order is treated as a return under the rules above, and custom items cannot be cancelled.
Damaged or defective items
If an item arrives damaged, tell us within 48 hours of delivery with photos of the item and packaging and we will arrange a replacement or repair. If an item is defective, it is covered by the manufacturer’s warranty; see below.
Warranty
All products are covered by the manufacturer’s warranty. Swing Depot does not offer its own warranty, but we will help you contact the manufacturer and support your claim where we can. Warranty terms and lengths vary by brand and are listed in the product documentation.